سياسة الاسترداد

At Gockly, customers may request a refund or exchange within 14 days from the delivery date, subject to the following terms:

Eligibility

• Product must be unused, unopened, and returned in its original packaging.

• Proof of purchase (order number or receipt) is required.

Non-Returnable Items

• Opened perfumes or fragrances

• Opened cosmetics or beauty products

• Personal care products once unsealed

Except in cases where the product is received damaged or incorrect.

Product Authenticity & Scope

This policy applies to original products distributed and retailed by Gockly, sourced through authorized and trusted suppliers.

Refund Method

• Refunds are processed using the same payment method originally used.

• Bank card payments (Visa / MasterCard) are refunded only to the same bank card.

• Refunds cannot be transferred to another card, bank account, or third party.

Refund Timeline

• Refunds are initiated after inspection approval.

• Processing time: 7–14 business days.

• Shipping fees are non-refundable unless the error is from Gockly.

Exchanges

• Exchange for the same product or another product of equal or higher value is allowed.

• Any price difference must be paid by the customer.

• Exchange shipping fees may apply.

Damaged or Incorrect Orders

• Must be reported within 48 hours of delivery with clear photos.

📧 gockly@gockly.com
📱 01063304194

Legal Disclaimer:
Gockly is not responsible for delays caused by banks or payment service providers after the refund has been successfully initiated.