FAQs
Frequently Asked Questions
Are the products original?
Yes, all Gockly products are 100% authentic and sourced from authorized suppliers to ensure high quality.
How long does delivery take?
Delivery usually takes 1–3 days within Greater Cairo and 2–5 days for other governorates.
Do you deliver to all governorates?
Yes, we deliver to all governorates across Egypt using trusted courier partners.
What are the available payment methods?
We offer Cash on Delivery and secure online payment using credit or debit cards.
Can I exchange or return a product?
Yes, you can exchange or return a product within 14 days as long as it is unused and in its original packaging.
How can I track my order?
After your order is shipped, you will receive an SMS or WhatsApp message with your tracking number and link.
Do you offer gift wrapping?
Yes, we offer premium gift wrapping with a free greeting card upon request.
Can I modify my order after placing it?
Yes, you can modify your order within 2 hours by contacting our support team.
Can I cancel my order?
Yes, you can cancel your order before it is shipped. After shipping, cancellation is not possible, but returns are allowed according to our policy.
How can I contact you?
You can contact us via phone at 01063304194 or email at gockly@gockly.com.